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Shipping & Returns

We use the US postal service as our primary shipping outlet. Normal shipping is priority mail with delivery confirmation. This is a not guaranteed but usually on time 2-3 day service and the base charge is $4.60, up to almost one pound then increasing by weight. The shipping estimator will be pretty close. Less expensive means of shipping (USPS first class) is available upon request.

Because all of our items are hand made please allow 2 to 3 weeks for delivery. We do maintain a large inventory and some items will be able to ship sooner, for details feel free to call us at 1-800-233-5416

Satisfaction Guaranteed

We want you to enjoy everything you purchase from Vivid Earth. So, if you are not satisfied with any item for any reason, please call or email us for a return authorization. All we ask is that you return the merchandise in its original condition within 30 days of the receipt of your package. When we receive the item back, we will issue you a refund, store credit or an even exchange. Shipping charges are not refundable.

Damaged or Defective Merchandise

Upon receipt of your order, please open the package immediately and inspect the contents for damage or defects. If any item in your order is damaged in shipping, or if you find any defects, please contact us within 10 days of receipt of your order via email or at 800-233-5416 to request a return authorization. We cannot accept any returns without prior approval. Upon receipt of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Shipping charges are not refundable.

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