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Privacy Notice

Vivid Earth values all of our customers and respects your concerns about online security and privacy.


Vivid Earth believes in providing a safe and secure shopping experience for all of our customers. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience on our Web site.

We designed our Web site to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Microsoft Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection.

If you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.

Privacy and Online Information Gathering

Our privacy policy is intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will change and evolve. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Currently, we gather online information about your purchases and shopping activities to improve the content of our Web site, to enhance your online shopping experience and for use in future marketing and promotional activities for our Web site.

One way we gather information is by using an Internet browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used by Vivid Earth to help track what pages you visit at our Web site. In addition, Vivid Earth uses cookies to help keep track of items you put into your shopping cart and to tell us when you have visited the Vivid Earth Web site. This way, registered users won't have to reenter certain information upon every new visit to our site. Cookies also allow Vivid Earth to make our site more responsive to your needs, while delivering a better and more personalized experience to you.

While Vivid Earth does not sell, rent or trade the specific personal information about your shopping activities, we may use general information about your shopping activities that is not personally identifiable (for example, does not include name, address, credit card information, e-mail address, etc.) when working with outside marketing companies. This information will allow us to better direct promotional and special offers from Vivid Earth when you visit other sites.

If you would like your name to be removed from our mailing list, please call 800-233-5416 or email us at Vivid Earth does not rent or sell our mailing list names to other companies.

Accessing or Changing Your Information

If at any time you want to change or review the information you have provided, simply sign on to and click on "Login". Once you have successfully signed in, you will have the option to "Click here to update your current info". You will then be able to change any information stored in your account. Be sure to click "Save" when you complete your changes. You can also change or access this information by calling 800-233-5416, or by sending an email to Please be sure to include or have ready your full name, address, phone number and email address.

Children's Privacy

The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. the Vivid Earth Web site is not directed toward children under the age of 13. We want to let you know that it is Vivid Earth' policy not to knowingly collect personal information on any person under 13.

If this policy changes, Vivid Earth will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which includes providing notice and choice to each child's parent or guardian before collecting personal information


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